Six teams, one view per head

The platform is organised the way Titan Engineering & Automation is run, so every head opens the console that belongs to them.

Platform map

Every module on the platform, the engine behind each one, and what it does on this brand.

Aiera Live · Titan Engineering & Automation call desk

Two live voice agents run on this brand: a sales and enquiry agent, and a customer support agent. Both speak English with natural Hinglish switching, close within a 300 second ceiling and end with a WhatsApp or callback offer.

How a call is recorded

Enquiry and lead desk

Every enquiry gets a call attempt inside the hour, a reason code, and a dated next step. Nothing sits in a spreadsheet.

Live enquiry queue

Customer names are masked on this console. Source, category and ageing follow the live enquiry mix.

Funnel on current inputs

The appointment desk

An answered call is worth nothing until a slot is held. The desk holds the slot on the call, confirms it the day before, and writes the outcome back.

Appointment types held on this brand

Rules the desk follows

• A slot is only offered when the calendar shows it open; the agent never promises a time it cannot hold.
• Every appointment carries a named person at the store, not just a store name.
• A no show is called once, the same day, and re-offered a different window.

Service and warranty desk

Job intake, status calls and completion confirmation, so the customer never has to chase the store.

Escalation rules

• Any job past its standard turnaround is escalated to the store manager the same day.
• A second complaint on the same job goes straight to a senior advisor, never back to the agent.
• Warranty decisions are never communicated by the agent until the service centre has confirmed them.

Messaging desk

Not every conversation deserves a call. Where a message clears the volume more cheaply and more politely, the desk sends a message.

Messaging cost avoidance is modelled at the difference between a messaging contact and a voice contact on Indian rates.

Retention and dormancy

640 identities have gone quiet on this brand. The engine reads the customer book continuously and produces a dated call list per segment.

Segment sizes are modelled from the 5 strong network and the published customer base. Every rate here is an editable input.

Account and contract book

Titan Engineering & Automation sells to plants, not to walk ins. The book is the account list, the contract stage and the installed base.

How the desk behaves on it

• The agent never quotes commercials; it books the engineer and confirms the technical brief.
• Every account conversation is written back against the opportunity, not against a person.

Book sizes are modelled from the 5 manufacturing and assembly locations and comparable programmes. Each one is replaced with the brand's own figure in the first data session.

Loyalty desk

Tier movement is the cheapest growth on this brand: a member about to slip a tier is worth a call, and a member one purchase away from the next tier is worth two.

What the desk does with it

Campaigns and launches

Each campaign arrives at the desk as a script, a call list and a stop rule, not as a brief.

Category focus in the current window

Campaign names describe campaign types, not confirmed Titan Engineering & Automation plans. Call shares are modelled on comparable windows.

Quote and maintenance trigger desk

Quote ageing, RFQ arrivals and the preventive maintenance clock on the installed base.

Rules on the trigger

• A quote open past 30 days triggers a technical clarification call, not a discount call.
• A maintenance interval reached on a delivered line triggers a scheduling call.
• An RFQ received is acknowledged by call inside one working day.

A trigger only ever opens a call window. It never sends an offer, a price or a discount on its own.

Key account desk

Every large account gets a named desk: one number, one owner, and a written trail from RFQ to commissioning.

Uplift and routing shares are modelled on comparable appointment led retail. They are inputs, not claims.

Capability brief and line configurator

A short capability brief per enquiry, with the line configuration, tolerances and lead time written down before the engineer visit.

What a brief carries

Marketing studio · Titan Engineering & Automation

Five campaign images and five reels built for Titan Engineering & Automation from its own range, occasions and audience. Every frame is generated on brand and carries the concept, the channel and the call to action it was written for.

Five campaign images

1200 × 750 · feed

Precision engineering, automation and aerospace

Titan Engineering & Automation

Hero product still — precision machined aerospace component on a metrology bench

Single subject, no clutter. Used as the anchor frame for the a new line commissioning push and cut down for stories.

Product heroPlant heads and OEM buyersInstagram feed · Meta paid

Book a store visit

1200 × 750 · feed

Made for a new line commissioning.

Titan Engineering & Automation

A new line commissioning campaign frame

Human moment around the product, shot to run through the a new line commissioning calendar in every region.

OccasionPlant heads and OEM buyersMeta + YouTube masthead

See the collection

1200 × 750 · feed

5 manufacturing and assembly locations

Titan Engineering & Automation

Store and service frame

Retail proof for local campaigns: the room, the advisor and the process a customer walks into.

Retail experiencePlant heads and OEM buyersGoogle Performance Max · local

Find your nearest store

1200 × 750 · feed

Aerospace tolerances and full automation solutions

Titan Engineering & Automation

Craft and proof frame

Macro proof frame used wherever the claim needs evidence: process, tolerance, certification, hand work.

Craft proofPlant heads and OEM buyersBrand film stills · PR

Read how it is made

1200 × 750 · feed

4 ranges, one ladder

Titan Engineering & Automation

Range and price ladder frame

Flat lay of the ladder from machine building to automation solutions, used in CRM and catalogue.

RangePlant heads and OEM buyersCatalogue · CRM email

Browse the range

Five reels

Each reel ships as a beat sheet with its opening frame, ready to shoot or generate on approval.

720 × 1280 · 9:160:08

Precision engineering, automation and aerospace

Titan Engineering & Automation

Three second hook reel

Opens on a precision machined aerospace component on a metrology bench in motion, holds one line, ends on the store CTA.

1. 0-2s Macro push in on a precision machined aerospace component on a metrology bench
2. 2-5s Pull back to reveal a clean automation plant floor with robot cells
3. 5-8s Hold on the product, CTA card

Product heroPlant heads and OEM buyersInstagram Reels · Shorts

Book a visit

720 × 1280 · 9:160:10

The a new line commissioning film.

Titan Engineering & Automation

A new line commissioning story reel

One customer moment, plant heads and oem buyers, shot handheld and cut tight.

1. 0-3s The moment before: a new line commissioning preparation
2. 3-7s The product enters the frame
3. 7-10s Reaction, then the brand card

OccasionPlant heads and OEM buyersReels · WhatsApp status

See the collection

720 × 1280 · 9:160:10

Aerospace tolerances and full automation solutions

Titan Engineering & Automation

How it works reel

Screen recorded and shot steps of the actual process, used to answer the top objection.

1. 0-3s The question a customer asks
2. 3-7s The process on camera: aerospace tolerances and full automation solutions
3. 7-10s What the customer walks away with

ExplainerPlant heads and OEM buyersShorts · store screens

Talk to an advisor

720 × 1280 · 9:160:08

Walk into Titan Engineering & Automation.

Titan Engineering & Automation

Store walkthrough reel

Single take walk through the store, cut to the sales and accounts script.

1. 0-2s Door opens, camera walks in
2. 2-6s Advisor presents a precision machined aerospace component on a metrology bench
3. 6-8s Appointment card, store name

Retail experiencePlant heads and OEM buyersLocal Reels · Maps

Find your store

720 × 1280 · 9:160:10

Why plant heads and oem buyers choose us.

Titan Engineering & Automation

Customer voice reel

Creator style piece to camera, no studio polish, subtitled for sound off viewing.

1. 0-3s Piece to camera, one honest line
2. 3-7s Cut to a precision machined aerospace component on a metrology bench in real use
3. 7-10s Recommendation, brand card

Social proofPlant heads and OEM buyersReels · influencer whitelisting

Book a call back

Campaign windows these creatives feed

Creative concepts are written from published Titan Engineering & Automation range and occasion language. Visuals are generated for this console and are not shot campaign assets.

AI product portfolio · Titan Engineering & Automation

Five AI products designed for Titan Engineering & Automation specifically, each naming the bottleneck it removes, what gets built, and the one number it moves. Scored on business impact against build effort.

Impact and effort are scored by the build team on the brand's own volumes, and are re-scored at the month six review.

RFQ and quotation co-pilot

Every Titan Engineering & Automation enquiry arrives as a drawing pack. This co-pilot reads it, says how winnable it is and drafts the clarifications before an engineer opens the file.

How it works, end to end

The value, on Titan Engineering & Automation numbers

Moves: Engineering hours per won order. Every figure above is computed from the inputs on the value model console, so changing an input changes this table.

Quick demo: a drawing pack scored before an engineer opens it

Who uses it, and why it holds

Systems it needs

Rollout on this brand

Guardrails

• The co-pilot produces an indicative band and a draft; a costing engineer signs every quote that leaves.
• Drawing packs stay inside the brand's document store; nothing is sent to an external training set.
• Consent captured and logged in the first 15 seconds, with an immediate opt-out honoured across every channel.
• A single stop rule across the estate: the same Titan Engineering & Automation customer is never worked twice for the same reason.
• Scored at desk, region and issue level, never against a named advisor.

Impact 82/100 against 36/100 build effort. Horizon Now, current stage Prototype, payback 9 weeks. Re-scored at the month six review.

Line uptime and service desk

A commissioned line down on a customer floor is escalated by phone tree today. This desk answers, gives the first-line check on the call and dispatches with history attached.

How it works, end to end

The value, on Titan Engineering & Automation numbers

Moves: Mean time to first useful response. Every figure above is computed from the inputs on the value model console, so changing an input changes this table.

Quick demo: a line-down call answered in minutes

Who uses it, and why it holds

Systems it needs

Rollout on this brand

Guardrails

• Only checks cleared as safe by engineering are given on a call; anything else is dispatched.
• Every call is logged against the commissioning record with the resolution written back.
• Consent captured and logged in the first 15 seconds, with an immediate opt-out honoured across every channel.
• A single stop rule across the estate: the same Titan Engineering & Automation customer is never worked twice for the same reason.
• Scored at desk, region and issue level, never against a named advisor.

Impact 72/100 against 42/100 build effort. Horizon Next, current stage Concept, payback 12 weeks. Re-scored at the month six review.

Enquiry-to-appointment agent

Every enquiry that reaches Titan Engineering & Automation gets a call back inside the hour, in the language the customer wrote in, and ends with a slot held in a named store's book.

How it works, end to end

The value, on Titan Engineering & Automation numbers

Moves: Enquiry to appointment rate. Every figure above is computed from the inputs on the value model console, so changing an input changes this table.

Quick demo: an enquiry called back in the hour

Who uses it, and why it holds

Systems it needs

Rollout on this brand

Guardrails

• No price, discount or making-charge negotiation on the call; the agent states published terms only.
• Consent captured and logged in the first 15 seconds, with an immediate opt-out honoured across every channel.
• A single stop rule across the estate: the same Titan Engineering & Automation customer is never worked twice for the same reason.
• Scored at desk, region and issue level, never against a named advisor.
• Recordings retained for the agreed window, then deleted; transcripts hold no card or ID data.

Impact 86/100 against 47/100 build effort. Horizon Now, current stage Pilot, payback 6 weeks. Re-scored at the month six review.

Dormancy and reactivation engine

640 identities in the Titan Engineering & Automation book have gone quiet. This engine ranks them daily and hands each store a dated call list with a reason on every name.

How it works, end to end

The value, on Titan Engineering & Automation numbers

Moves: Reactivated customers per month. Every figure above is computed from the inputs on the value model console, so changing an input changes this table.

Quick demo: today's reactivation list for one store

Who uses it, and why it holds

Systems it needs

Rollout on this brand

Guardrails

• No price, discount or making-charge negotiation on the call; the agent states published terms only.
• Consent captured and logged in the first 15 seconds, with an immediate opt-out honoured across every channel.
• A single stop rule across the estate: the same Titan Engineering & Automation customer is never worked twice for the same reason.
• Scored at desk, region and issue level, never against a named advisor.
• Recordings retained for the agreed window, then deleted; transcripts hold no card or ID data.

Impact 91/100 against 43/100 build effort. Horizon Now, current stage Pilot, payback 8 weeks. Re-scored at the month six review.

Conversation intelligence for the estate

Every Titan Engineering & Automation call and chat is transcribed, coded to a reason taxonomy and rolled up to region, store and category, so the rising objection is on the leadership pack the week it rises.

How it works, end to end

The value, on Titan Engineering & Automation numbers

Moves: Objections resolved before escalation. Every figure above is computed from the inputs on the value model console, so changing an input changes this table.

Quick demo: last week's rising objection

Who uses it, and why it holds

Systems it needs

Rollout on this brand

Guardrails

• No price, discount or making-charge negotiation on the call; the agent states published terms only.
• Consent captured and logged in the first 15 seconds, with an immediate opt-out honoured across every channel.
• A single stop rule across the estate: the same Titan Engineering & Automation customer is never worked twice for the same reason.
• Scored at desk, region and issue level, never against a named advisor.
• Recordings retained for the agreed window, then deleted; transcripts hold no card or ID data.

Impact 78/100 against 33/100 build effort. Horizon Now, current stage Prototype, payback 10 weeks. Re-scored at the month six review.

Store network

5 Manufacturing and assembly locations, read region by region, with demand and staffing pressure next to each other.

Store level signals the desk acts on

• Enquiry volume above what the store roster can answer, two weeks running.
• Appointments booked but not honoured, by store and by advisor.
• Requests for stock the store does not hold, so transfer replaces a lost sale.

Stock and availability

The desk stops promising blind. Before an appointment is offered, the enquiry is matched against what the store actually holds.

What happens when the piece is not there

• The desk names a second store in the same city before it names a date.
• A transfer is raised with a dated arrival, and the customer is called when it lands.
• A repeated gap in the same category at the same store is written into the store audit.

Availability percentages are modelled against the category plan. They are replaced by the live stock feed at go live.

Store audit

Display, stock and process compliance scored on the same rubric everywhere, with a dated action against every gap.

Rubric

One audit cycle covers 100% of the points of sale in a quarter, so every point is seen twice a year or better. Scores, actions and ageing are modelled on audit cycles of comparable networks.

Conversation intelligence

Every conversation is transcribed, coded and counted, so the brand learns what customers are actually asking, not what the desk remembers.

What comes out of it every week

Coding is at issue level. No individual customer and no individual advisor is profiled or ranked.

Call analysis

Every Titan Engineering & Automation conversation is transcribed, coded and scored: what the caller wanted, what stopped them, what was promised and what happened next. This is the record the desk, the campaign team and the store network all argue from.

A day off the desk, identities masked

What stopped the call, and what the desk did next

What the transcript is mined for

Transcript volumes and scores are modelled on the current script until the brand's own telephony is connected. Caller identity is masked in every screen and every export.

Caller coaching

Every call the Titan Engineering & Automation desk makes is scored on the same six behaviours, and the lowest scoring behaviour becomes next week's drill. Coaching is written at desk, region and issue level, never against a named individual.

The six behaviours, and where the desk stands

Lowest adherence right now is proof used at 61%. That is the drill below.

Region scorecards

This week's drills, written from lost conversations

How a drill reaches the floor

• Monday: the week's calls are scored and the lowest behaviour is picked by number, not by opinion.
• Tuesday: three good calls and three weak calls on that behaviour are clipped, with identities masked.
• Wednesday: the script line is rewritten and pushed to both the human desk and the voice agent.
• Friday: the same behaviour is re-scored and the movement is reported to Head of business development.

Scores are modelled on the current script and comparable Indian voice desks until the brand's own recordings are connected. No individual advisor is ranked, scored or named in any output.

Quality record

Every conversation is scored on the same five dimensions, at issue and store level, so quality is a number the brand can argue with.

Market sense · web intelligence

Six buckets, read off the open web for Titan Engineering & Automation: competitor moves, category demand, the brand's own online reputation, the price and offer message in market, retail expansion, and the social conversation. Each bucket opens with the analysis — how the brand is actually doing on that front and what to do next — and the sources it was written from sit underneath it as the evidence.

Who is tracked against Titan Engineering & Automation

Category read as: precision engineering and automation components India. Reputation read from glassdoor.co.in, indiamart.com and open consumer forums.

Written off 60 sources for Titan Engineering & Automation. Every claim is backed by the linked sources under each bucket.

How each bucket is built

Results are ranked by how sharply they read against the brand, so complaints and competitive moves surface first. Severity is a keyword read on the headline and summary, not a judgement.

Value model

Move any input. Everything recalculates. Every figure starts from the published Titan Engineering & Automation network and is editable.

Service saving is modelled at ₹42 of handling cost avoided per conversation the desk closes without a store call back.

Data readiness

What is connected on day one, what is modelled today, and what Titan Engineering & Automation needs to hand over for the pilot to go live.

What is needed to go live

• A contactable customer extract with consent flags, in any format.
• Store and advisor calendars, or a single sheet per region to start.
• One session with the Titan Engineering & Automation team to replace every modelled volume with the brand's own.

Required inputs

What the Titan Engineering & Automation team hands over, in whatever format it already exists, for the pilot to run on the brand's own numbers.

Nothing here blocks the console. Every input replaces a modelled figure already on the screen.

Method and limits

How the pilot runs on Titan Engineering & Automation, week by week, and what the system will not do.

What this system will not do

• It will not quote a price, a discount or a making charge outside the published range.
• It will not claim a warranty outcome before the service centre has confirmed it.
• It will not call a customer who has declined or opted out, for any reason.
• It will not score, rank or profile an individual customer or an individual advisor.
• It will not pretend to be human when asked directly.

Commercial terms

One flat retainer for the platform and the desk, usage billed as pass through at cost, and a review at month six.

Governance

• No individual customer is scored, profiled or ranked. Quality sits at store and issue level only.
• Consent and do-not-call flags are respected on every attempt, with a stop rule per segment.
• Every conversation is retained for a stated window and is available to the brand team in full.